🚚 Shipping & Returns
Shipping
We offer fast and secure shipping across Europe.
Free shipping on all orders over €40.
Orders are processed within 1–2 business days.
Estimated delivery time: 3–7 business days, depending on your location.
A tracking number will be provided once your order has shipped.
Please note: During holidays or periods of high demand, slight delays may occur.
Returns
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving your order.
Return requirements:
The product must be unused and in its original packaging.
Proof of purchase (order confirmation) is required.
Once we receive and inspect your return, we will notify you and issue a refund to the original payment method within a few business days.
How to start a return
Please contact our team at support@koffez.com with your order number and the reason for the return. We’ll guide you through the process step by step.
