Privacy Policy
This Privacy Policy describes how Koffez (the “Site,” “we,” “us”) collects, uses, and discloses your personal information when you visit the Site or make a purchase.
After reviewing this policy, if you have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us at support@koffez.com using the contact details below.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “personal information” means any information about an identifiable individual (including the information listed below).
Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our service provider Shopify.
Personal information collected: Browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, issue invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising relating to our products or services consistent with your preferences.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our service provider Shopify.
Personal information collected: Name, billing address, shipping address, payment information (including credit card numbers, Apple Pay, and PayPal), email address, and phone number.
Purpose of collection: To provide customer support.
Source of collection: Collected from you.
Disclosure for a business purpose: —
Personal information collected: —
We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, court order, or other lawful request for information, or to otherwise protect our rights.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. Read more here: https://www.google.com/intl/de/policies/privacy/ and opt out here: https://tools.google.com/dlpage/gaoptout
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.
We use Shopify Audiences to help target ads on other websites with advertising partners to buyers who have purchased from other Shopify merchants and may be interested in our products.
Opt-out options for targeted advertising:
We use your personal information to provide products, process payments, ship orders, fulfill contracts, and inform you about new products, services, and offers.
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Protection of vital interests
Legitimate interests that do not override your fundamental rights and freedoms
When you place an order, we retain your personal information for our records unless and until you ask us to delete this information.
Shopify uses limited automated decision-making to prevent fraud (e.g., temporary denylist of IP addresses or credit cards).
You may request access to, correction, portability, or deletion of your personal information by emailing support@koffez.com.
We use functional, performance, advertising, and social media cookies to improve your experience. You can manage cookies via your browser settings or visit: https://www.allaboutcookies.org.
We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
If your order includes a subscription product, you will be billed on a recurring basis according to the terms presented at the time of purchase. You can cancel the subscription before the billing date to avoid the next charge.
Koffez offers an SMS messaging service. By opting in, you agree to receive recurring messages about orders, promotions, or notifications. You can opt out at any time by replying STOP to the designated number or by emailing support@koffez.com.
